Orders & Shipping FAQs

You can check your order status by logging into your account. To track your order refer to your shipping confirmation email that includes your tracking number. Please note that tracking links generally need 48 - 72 business hours to generate.

Once you submit an order we are not able to apply the discount retroactively. We can try to cancel your order within an hour and you can place a new order using your discount code.

We do not offer click and collect.

We accept all major payment options, including VISA, MASTERCARD, MAESTRO, APPLE PAY, GOOGLE PAY, EPS (available just in Austria), KLARNA, and PAYPAL.

Once you have placed your order and received your order confirmation, your order cannot be cancelled or amended. If you wish to exchange or return your order, please refer to the Returns and Exchange Policy.

If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Ensure you select “Order Issues” as the reason for contact.

Great question. Most likely the zip code connected to your card is not the same as the zip code of your billing address. Please contact your card provider to make SURE your zip code is the same as your billing address.

If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 3-5 business days — the funds were not withdrawn as the charge(s) was not successful. Ultimately, you’ll just see the one successful charge on your statement.

Only one discount or promotion can be applied to an order, so choose the one that will make you happiest.

Please review our warranty policy HERE.

Unfortunately, orders can not be cancelled at the moment due to system technical reasons. However, in some cases, we may be able to make changes up to a certain step in the process. Please send us an email via the CONTACT FORM. 

For orders with a value below 75€ we charge a shipping fee of 4,95€.

We do not charge shipping fees for orders with a value over 75€.

You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Please note that tracking links generally need 48 - 72 business hours to generate.

For our full Shipping Policy please click here. For our full Returns Policy please click here.

We use DHL GoGreen (climate-neutral shipping) for orders to Germany, Austria and Czech Republic.
We use GLS Klima Protect for orders to Belgium, the Netherlands and Luxembourg.

We only ship to addresses in Austria, Belgium, Czech Republic, Germany, Luxembourg and the Netherlands. We have multiple partners around the world that can accommodate local requests with a more personal touch. You can order Sea to Summit products directly through your authorised local dealers.

All orders are shipped within 24 hours. Delivery time can take up to three working days, internationally up to six working days, and depends on your distance to our warehouse in Twistringen, Germany and the shipping service provider.

If you entered the incorrect address, you can contact us and we will do our best to get it updated; however, there is no guarantee we will catch the order in time. If the order has already shipped out, we are unable to edit the address.

Going forward, double-check your shipping address, especially if you have third-party accounts (i.e. PayPal), that auto-populate your information. This is where most issues arise.

We are not able to combine orders. If you would like, we can try to cancel the existing orders and you can place another order for all the items. If we are not able to cancel those orders, all orders will ship out separately.

Sometimes it takes a moment for the shipping provider to activate the tracking link. If this is still the case after two days, feel free to contact us here.

All orders are shipped out of our warehouse in Twistringen, Germany. Our warehouse is open and ships from 8am – 4pm Monday through Friday.

All orders are shipped within 24 hours. Delivery time can take up to three working days, internationally up to six working days, and depends on your distance to our warehouse in Twistringen, Germany and the shipping service provider.

Please contact usHERE and select “Order Issues” from the dropdown menu. We'll make sure you're taken care of.

This website currently only services Austria, Belgium, Czech Republic, Germany, Luxembourg and the Netherlands. We are only able to ship to addresses within these countries. For those living outside of these countries, you can find your region’s website by selecting “Global” located in the right-hand corner of the dark blue bar at the top of this page or use the Dealer Locater to find an Authorized Sea to Summit Dealer near your place.